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KMID : 0926620180230040065
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Korean Journal of Hospital Management
2018 Volume.23 No. 4 p.65 ~ p.80
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Relationship between Empowerment, Job Satisfaction and Organizational Commitment of the General Hospital Administrative Staff working for Customer Interaction Department
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Kim Yoo-Ri
Kim Tae-Hyun
Lee Sang-Gyu
You Chang-Hoon
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Abstract
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Purposes: The purpose of this study was to analyze the relationship between empowerment, job satisfaction and organizational commitment of the general hospital administrative staff working for customer interaction department.
Methodology: For this purpose, this study sampled 260 administrative staff working for the general hospitals in Seoul and Gyeonggi-do. A total of 260 questionnaires were distributed to them, and 229 ones responded to the survey, which had been conducted from Mar. 9, through Mar. 30, 2018. 211 responses were used for the final analysis. The data collected were processed using the SPSS 18.0K for descriptive statistics, T-test, ANOVA and regression analysis.
Findings: The results of this study can be summed up as follows. The empowerment of the subjects scored 3.73 on average on the 5-point scale. To be specific, the sub-factor 'meaning' scored the highest or 4.01, while the sub-factor 'impact' was lowest. Subjects' job satisfaction scored 3.37 and their organizational commitment scored 3.54 both on the 5-point scales.
Practical Implications: Meaning and self determination of empowerment positively related to subjects' job satisfaction and organizational commitment, and particularly, meaning of empowerment was more strongly related. Hence, it is required of the general hospitals to operate a customized competence build-up program and educational courses on a continual basis. Besides, it would also be important to create a working environment wherein the administrative staff can demonstrate their deliberation, autonomy and independent services.
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KEYWORD
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general hospital administrative staff working for customer interaction department, empowerment, job satisfaction, organizational commitment
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